Yes! To ship our products all over the world in the fastest possible way, Heritag has partnered with fulfillment facilities located in the US, Canada, Mexico, Latvia, Spain, Japan, Brazil, and Australia.
Having said that, we don’t ship to some countries because of legal restrictions or shipping carrier limitations.
The list of restricted countries may change depending on world events, but for now, we don’t ship to the following destinations:
- Crimea, Luhansk, and Donetsk regions in Ukraine
- Russia
- Belarus
- Ecuador
- Cuba
- Iran
- Syria
- North Korea
Please note, that Russia’s war in Ukraine severely limits shipping to Ukraine.
Due to the impacts related to the Covid-19 pandemic and other unrelated service disruptions, our shipping carriers also don’t offer international shipping to the following countries (last updated on Oct 26, 2022):
- Afghanistan
- Bhutan
- Brunei
- Chad
- Laos
- Libya
- Mongolia
- Samoa
- South Sudan
- Timor-Leste
- Turkmenistan
- Yemen
The list of countries where our shipping carriers don’t offer international shipping may change. You can always review the up-to-date list on the USPS homepage.
How can I track my order?
Once your order is ready to go, we hand it over to the carrier and send you a shipping confirmation email with a tracking number. You can click on that number to see the latest updates on your shipment’s location.
Or you can go to the Orders section of your Heritag account, open a fulfilled order, and click See tracking to follow orders using our tracking page.
When an order is out for delivery, updates on its status will depend on the carrier service. If you encounter any issues, you can contact us at support@heritag.store, and we’ll do our best to help you.
Things to know about ordering internationally
Shipments outside of the USA may incur customs fees depending on the destination country. The fees may vary depending on your order value, country limits, and other factors based on the product itself. End recipient is responsible for these fees.
We highly recommend including your phone number in the order when ordering internationally - this will minimize the risk of an order being lost in transit and make delivery of the order smoother.
Can Heritag deliver orders to a PO Box?
Typically only national postal operators (like the US Postal Service or Canada Post) are able to deliver orders to PO Boxes. Our products are too large to be accepted by national postal operators, so we use commercial companies (like FedEx) to deliver these products that cannot deliver to PO Boxes. We suggest you use a physical address instead of a PO Box address to ensure smooth delivery.
Why can’t I see any tracking info after my order has been shipped out?
It can take up to 48 hours for tracking info to show up in your carrier’s system. Note that for international shipments, tracking info might appear even later. It’s also the case for shipments coming from our Tijuana facility, as we first ship items to the US and sort them at our San Diego facility. So don’t worry, your shipment is still on track for its destination.
What’s the estimated delivery time, and how is it calculated?
Heritag follows a simple equation to calculate estimated delivery time (EDT):
estimated fulfillment + estimated shipping = estimated delivery time
Our average order fulfillment takes 2–5 business days.
The shipping time on the other hand, depends on your location, but typical shipping times are:
USA: 3-4 business days
International: 5-15 business days
We consider the current order volume and our fulfillment capacity when calculating our estimated fulfillment time. Similarly, we calculate estimated shipping time according to our historical shipping data for deliveries to your area or selling region.
But the estimated delivery time is just an estimate, not a guarantee. Here are some of the reasons why an order might arrive past its EDT:
- Issues with print files
- Products being out of stock
- Shipping related delays like failed delivery attempts, service disruptions, or harsh weather conditions
Nonetheless, we work hard to meet our delivery estimates with each order. If you’re ever in a situation where the EDT has passed, please wait a bit longer. Then, once 5 business days have passed, get in touch with us via email or chat, and we’ll take a look.
My order shows it is being returned to sender, what now?
What should I do if it’s past the estimated delivery time and I still haven’t received my order?
If your order’s estimated delivery time has passed, here’s what you do:
- Wait a bit more. Unfortunately, shipments can get delayed for reasons we can’t predict. We understand it’s frustrating to deal with late shipments, but please remember that our estimated delivery time is just an estimate, not a guarantee.
- Reach out to the carrier. You can contact the carrier service directly to get information about your shipment.
- Get in touch with our customer support team. Let us know about your delayed shipment, and we’ll check the latest delivery updates. We may ask you to wait a few more days to receive the order. You can reach us via chat or send an email.
Submit your claim no later than 30 days after the estimated delivery date for packages lost in transit. Then, we’ll take a look, and if the fault is ours, we’ll reship your order at no expense to you.
Remember that we can’t reship an order if tracking information states it was delivered, but you say you haven’t received it. In this case, any replacement would have to be at your expense.
You can check our return policy for up-to-date details about reshipments.
What if my customer entered the wrong address?
If you entered the wrong address at checkout, you can still change it while we fulfill your order. As mentioned in our Terms of Service, once your order is out for delivery, we can’t guarantee the possibility of changing any information.
In some cases, the local post can still make the delivery depending on the recipient address error. If they can’t deliver your shipment, they’ll send it back to our facility. Then you’ll need to confirm the changed address for reshipping the package within 30 days.
What if the order is lost in the mail?
For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.
We may ask for your help before doing that, like confirming with you that the shipping address was correct. It would also be good to double-check that you got in touch with their local post office to try locating the lost order.
Keep in mind that if tracking information states an order was delivered but you claim that you haven't received it, we won't take responsibility to reship that order. In that case, any replacement would have to be at your expense.
You can check out our return policy for up-to-date details about reshipments.
What if the product got damaged in the mail?
If your order arrives damaged, send a photo of the damaged goods to support@heritag.store. Keep in mind that the whole item should be visible in the image. We’ll take a look and get in touch with you about the next steps.
Product disclaimers
Sometimes, there might be a vinegary smell on the garments you receive. Luckily, the odor you smell is just a temporary addition. Now that your product is out of the confined space of the shipping bag, the printing smell will dissipate after a few days and a wash cycle.
You may notice some discoloration or off white residue on your apparel. Do not worry! These are not stains and will wash off after the first wash cycle. Our apparel is created with the latest in garment printing technology. In addition, inks used are water-based and eco-friendly.
If you receive a product with a mark - please wash it before reporting a problem.